How to apply, processing time, if you're outside of Canada...
Would like to Change my PR card Photo
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harben23 Posts: 2
Posted On: 10/20/2014
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Hi,
I received by PR card in 2012. on my last trip to asia, the immigration officer did mention that I look a lot different from the pic on the PR card since I have lost almost 30 lbs and have really short hair.
is it possible to get a PR reissued with a latest photo. if yes
1) do I have to send in my PR card along with my application
2) is there a charge to this process
I tried to look online for some sort of info but couldn't find any. I even tried calling the 1-888 number but its just automated voice that repeats says to check the website
any advise on this would be much appreciated
thanx
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Moderator Moderator Posts: 4075
Posted On: 10/27/2014
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Hello,
Thank you for sharing your situation and question with us.
According to the Request to Reissue a Permanent Resident Card (PR Card) form, in order to get a PR card re-issued it must be,
... if you received a Permanent Resident Card (PR Card) containing incorrect information and this error was made by Citizenship and Immigration Canada (CIC).
Further down in the application it states that this also applies to photo issues.
In terms of holding a valid PR card, according to the Applying for a Permanent Resident Card (PR Card) - Initial application, replacement or renewal (IMM 5445) - Guide,
Do not apply for a renewal of your current PR card if it is still valid for more than six (6) months (180 days), unless it is due to a legal name change. Otherwise, your application will be returned.
As per the Applying for a Permanent Resident Card (PR Card) - Initial application, replacement or renewal (IMM 5445) - Guide it states that you should not apply for renewal if it is still valid for more than 6 months.
You may want to continue to try to contact the Citizenship and Immigration Canada (CIC) Call Centre directly for confirmation and clarification of this information.
It is possible to get through. If you listen to the options, choose the option related to PR cards and then press "0".
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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harben23 Posts: 2
Posted On: 10/29/2014
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Hi Anna
Thanx for the the reply. I have tried calling the office multiple times for the past month. but every time the response is that all agents are busy.
guess I have to wait to change my photo in my new PR card
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Moderator Moderator Posts: 4075
Posted On: 10/29/2014
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Thanks for the update.
We will let you know if we get any additional information regarding this issue.
I hope this information is helpful. Please let us know if you have further questions and if there is any follow up to your question/situation.
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Anna
Settlement.Org Content and Information/Referral Specialist, CIRS
Settlement.Org
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